Return Policy

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received). Orders returned after 30 days will be sent back to the customer.

Hair must be in the original state the same as it was sent to you.Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us!

We do not refund shipping charges.

For altered products (bundles are unwrapped / extensions have been worn) all sales are final. 

We are a small hair extension company and do not have large margins that might factor this into pricing. 

All clearance products including special listings are Final Sale and cannot be returned or exchanged.

Contact Us with any question you may have about your potential return.
You can ship returns and exchanges to:

Le’Vels Extensions 

5305 Village Center Dr. Ste 409 

Columbia, Maryland 21044

Office Hours:

• Monday – Friday 10 am – 5 pm
• LeVelsExtensions@yahoo.com

Clearance Products

All clearance products including special listings are Final Sale and cannot be returned or exchanged.If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.

Exchange Purchases

All exchanges are Final Sale and cannot be returned or exchanged.

Custom Products

If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.

Shipping

Orders over $150 will automatically have signature requirements and cannot be modified, so please plan accordingly.Orders placed before 2 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.

Delivery times are based on the distance from our Columbia warehouse.Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.

Insurance:

We offer a Route insurance option when placing orders on our site. Please understand that if a package is lost, stolen, or damaged after leaving our facility we are unable to accept any responsibility for the package contents. We do not provide refunds or replacements for orders that are lost, stolen or damaged while in transit. We unfortunately do not take responsibility if USPS or FEDEX delays, damages or loses your package, as it is 100% out of our company’s control. In the event that something happens to your package please contact Route via their mobile app or website.